Cebu Pacific CEO Lance Gokongwei apologized before lawmakers during the House panel hearing to explain the Cebu Pacific’s side on allegations that its management allowed overbooking despite the peak season, resulting in flight delays, cancellations and chaos.
Gokongwei denied that overbooking is the primary cause of the holiday fiasco. He cited other factors namely undermanned operations, absenteeism of staff, as well as Cebu Pacific’s failure to anticipate the effects of the holiday peak season. The company was fined P52 million by government for the holiday debacle.
